Checked under the microscope. Twice.
Quality assurance on every case is the foundation of Fairmont's reputation across Vancouver and the Lower Mainland.
Inspection at two stages
Every case passes inspection under the microscope at two points — once after the wax-up is complete, and again after the frame is finished — so the degree of fit is verified before the aesthetic work begins.
For life-like porcelain we combine a layering technique with experienced technicians and porcelain systems sourced from manufacturers around the world. Whether the case is a single crown or a full-mouth reconstruction, it moves through the same procedures.
Digital quality assurance
Digital cases are assessed before design begins. An incomplete or distorted scan can compromise a result no matter how good the design work is, so unclear margins, missing opposing data and bite discrepancies are raised with the practice rather than worked around.
Implant case quality assurance
Implant cases carry an extra dependency: the components have to match the system in use. Where component selection, scan-body choice or restorative space is uncertain, we confirm with the practice before fabrication.
Remakes
A remake costs the practice chair time and costs the laboratory its credibility, which is why inspection happens before delivery rather than after. Where something does need to be remade, tell us what you saw at the try-in — that detail is what stops it recurring.
The technician's role
Technicians specialize by area of expertise and stay with a case, so the person who waxed it is the person who finishes it and the person who can answer a question about it.
The dentist's role
The laboratory can only work with what it receives. Clear margins, an accurate bite relationship, a complete opposing arch and a prescription that states the intent are what let the technician deliver the result you are planning for.
The workflow, stage by stage
Every case is inspected on arrival before any work begins: the prescription is checked for completeness and internal consistency, the margin is confirmed readable around its full circumference, the bite record is seated on the casts, and the opposing arch is confirmed complete. Records problems are cheapest to resolve here, which is why most calls to a practice originate at this point.
After the wax-up, the case is inspected under the microscope for the first time. After the frame or substructure is finished it is inspected under the microscope again, on the die, for both fit and form — so the degree of fit is verified before any aesthetic work is committed to.
Before dispatch, contacts are checked against the adjacent teeth as recorded, occlusion is verified on the articulator in intercuspation and excursion, contour, emergence and surface finish are assessed, and the contents of the box are matched to the prescription. Every product is disinfected before it leaves the laboratory, and alloy identification certificates accompany castings.
Common questions
Do you have an infection control program?
Yes. Every appliance and product is disinfected before it leaves the laboratory.
Do you provide alloy certification?
Yes. Alloy identification certificates are provided for your records.
I have a case that needs special instructions. What are my options?
Dentistry keeps changing and some cases need extra support. Tell us what the case requires and we will work through it with you to plan a successful outcome.