Resource library.
Everything collected here, organized by what you are trying to do rather than by category.
Setting up as a new client
The new client guide covers the conversation, the practical setup, and what the first cases should look like.
Prescription forms has both slips to download and explains what each section is asking for. Connecting your scanner covers direct case transfer for iTero, TRIOS and the other platforms.
Pricing is available through the fee guide request.
Getting a case right at the chair
Preparation guides sets out what to check before a record is taken, by case type. Preparation guidelines carries the reduction and margin figures by material.
Shade matching covers taking and transmitting a shade. The photography guide gives the standard image series.
Material guide compares everything on the prescription in one place.
Submitting cases
For digital work: the digital case checklist and sending a digital case.
For implant work: the implant case checklist and the scan body guide.
For physical cases: packing and sending and how cases travel.
Technical background
The Knowledge Centre carries fifty technical articles for dentists, grouped by materials, preparation, digital records, laboratory communication, implants, practice efficiency and clinical topics.
Frequently useful starting points: choosing restorative materials, common crown preparation errors, and avoiding remakes.
How to use this
Most of what is here answers a question that would otherwise become a phone call — which is fine, and the phone remains available. The written material exists so a practice can settle the routine questions without waiting for someone to be free.
The guides are written for the practice team as much as for the clinician. Prescription forms, packing, shade transmission and case tracking are all handled by people other than the dentist in most practices, and a shared reference removes the dependence on one person's memory.
The Knowledge Centre articles are longer and written for clinicians specifically. They assume clinical knowledge rather than explaining around it.
If something is missing
If there is a guide or reference you would find useful and it is not here, say so. Much of this exists because practices asked the same question more than once.
The same applies to anything that is here and is not clear. A reference that has to be interpreted is not doing its job.
When you would rather ask
Ask a technician covers what the technical resource is for and how to use it. Frequently asked questions answers the common ones directly.
For anything genuinely demanding, call before preparing rather than after impressing. Advising on difficult cases is part of the service.
More in Dentist Resources
Send a case
Digital scans and conventional impressions are both accepted. Cases move by UPS and Purolator, and Fairmont works with practices throughout British Columbia and across Canada.