Working with Fairmont.
One conversation is enough to find out whether the laboratory suits your practice. We would rather demonstrate it than promise it.
Start with a conversation
Tell us about the practice — the case mix you send, the materials you favour, how many clinicians prescribe, and what has not worked well elsewhere.
That establishes considerably more than a first case does, and it lets us flag anything worth discussing before you commit. It is also the point to ask your own questions: who will handle your cases, what happens when something is not right, and how to reach a technician.
Call (604) 875-6055 or write through the contact page.
Getting set up
Prescription forms, either downloaded or as printed pads delivered to the practice, and plastic bags for case transport. Agreement on how cases will move and what your delivery pattern looks like.
If you scan, connecting your system means cases arrive without file handling. Fairmont is a preferred iTero laboratory and accepts every other mainstream platform.
A named contact at the practice and a number that reaches someone who can relay a clinical question. That single arrangement affects your experience more than almost anything else.
Trial us properly
Send a spread rather than only straightforward work. Routine posterior units establish baseline fit, contacts and occlusion. A case with a demanding shade requirement shows how aesthetic work is handled. And a case where you would expect a query tells you the most.
How a laboratory handles a marginal case — whether it calls, what it asks, how the conversation goes — is more informative than a dozen uneventful crowns.
Judge over months rather than weeks. The property worth assessing is consistency, and consistency cannot be measured across three cases.
What we will ask of you
Complete prescriptions, so cases do not stop for a query. A reachable contact, so questions get answered the same day. And feedback, particularly early on.
Contacts slightly tight. Occlusion arriving a little high. Anterior restorations reading high in value. Each of those is directly actionable, and a practice that comments on its first ten cases gets a laboratory calibrated to it far faster than one that adjusts everything silently.
Changing from another laboratory
Let cases already in progress finish where they started — particularly anything with a staged sequence, a framework try-in, or components already ordered. Running both arrangements in parallel for a few weeks removes essentially all of the clinical risk.
Bring your accumulated preferences with you. Years of calibration exist in your previous laboratory's understanding of your practice, and writing it down on day one is worth months of trial and error.
The new client guide covers the transition in more detail.
What you can expect from us
Restorations that fit, look right and arrive when we said they would. Questions raised before fabrication rather than problems discovered at delivery. Alloy identification certificates for your records and everything disinfected before dispatch.
And a laboratory that will tell you plainly when something will not work, rather than making it and letting you find out at the seat appointment.
What it costs to find out
A conversation, and a handful of cases. There is no account minimum to discuss and no commitment involved in sending a first case.
Pricing is sent on request and is competitive across the range. The figure worth comparing, though, is total cost per successfully seated restoration — including remakes, adjustment time and unscheduled appointments — rather than unit price.
Request the fee guide and the current list follows.